Do you need a dedicated customer service handle on Twitter?
March 11th, 2013
What are your brand's main objectives with interaction on Twitter? If customer service and brand identity rank highly as goals,…
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Social media: A new frontier for customer service departments
January 24th, 2013
Customer service has long been the Achilles heel of many major brands – and the fact is no business ever…
Our top 10 content marketing posts of 2012
December 31st, 2012
We have a lot to say about content marketing, as you may have noticed. We tweet about it every single…
Digital marketing strategy should include social customer service
November 7th, 2012
UK businesses are generally failing to use their websites, social media channels and email communications optimally for customer service satisfaction….
Mind the social media, Gap
October 29th, 2012
Social media has changed how the world experiences news events. Increasingly, people are becoming involved in happenings through social media…